Frequently Asked Questions

• 01

  How do I place an order?

  You can place an order directly through our website by selecting your product, choosing your size, and proceeding to checkout.
• 02

  Will I receive an order confirmation?

  Yes! After placing your order, you will receive an order confirmation via SMS/WhatsApp/email (depending on your provided details).
• 03

  Can I change my order after placing it?

  If your order has not been dispatched, you can request changes (size, address, item) by contacting us immediately. Once dispatched, changes are not possible.
• 04

  Can I cancel my order?

  Yes you can cancel your order before it has been dispatched. Once shipped, cancellation is not possible. (Please refer to our Order Cancellation Policy)
• 05

  How long does delivery take?

  Delivery usually takes 2–5 working days, depending on your location and courier service. Delivery times may vary due to weather, holidays, or courier delays.
• 06

  Do you deliver all over Pakistan?

  Yes, we deliver across Pakistan through courier services.
• 07

  How much is the delivery fee?

  Delivery charges are shown at checkout and may vary based on your city and order size.
• 08

  How can I track my order?

  Once your order is dispatched, we can share your tracking details (if available). Just message us with your order number.
• 09

  What payment methods do you accept?

  We offer: Cash on Delivery (COD) (if available) Bank Transfer / Online Payment (if available) Card Payment (if available on your website checkout)
• 10

  Is online payment secure?

  Yes. Online payments are processed through secure third-party payment providers. Classic Scrub does not store your card details.
• 11

  What is your return policy?

  We offer a 7-day return and exchange policy from the date you receive your order. Item must be unused, unwashed, and in original condition with tags intact.
• 12

  How do I request a return or exchange?

  Contact us within 7 days and share: Order number Reason for return/exchange Photos (if wrong/damaged item) We will guide you through the process.
• 13

  Can I exchange for a different size?

  Yes, size exchanges are allowed within 7 days (subject to availability). Shipping charges may apply if the exchange is due to personal preference.
• 14

  What if I received a wrong or damaged item?

  If we delivered the wrong product or your item is damaged: We will replace it or process a refund (as applicable). Return shipping will be covered by Classic Scrub.
• 15

  Are delivery charges refundable?

  Delivery charges are non-refundable unless the issue was caused by Classic Scrub.
• 16

  How do I know which size to order?

  We recommend checking the size chart available on the product page before placing your order. If you’re unsure, message us and we’ll help you pick the best size.
• 17

  Will the product color look exactly like the picture?

  We try our best to show accurate colors, but slight variations may occur due to screen settings and lighting.
• 18

  Are your scrubs suitable for hospitals and clinics?

  Yes! Our scrubs are designed for healthcare professionals and are suitable for hospitals, clinics, labs, and medical students.
• 19

  What if I’m not available at the delivery time?

  Couriers typically make a second attempt, but it depends on the courier service. If the order is returned due to unavailability, you may be asked to pay re-delivery charges.
• 20

  How can I contact Classic Scrub?

  You can contact us via: WhatsApp/Phone: +92-309-123456 Email: contact@classicscrub.com