Exchange & Return Policy

01 Eligibility for Return / Exchange (7 Days)

You may request a return or exchange within 7 days of receiving your order if:

• The product is unused, unwashed, and in its original condition.
• The original packaging, tags, and labels are intact.
• You have proof of purchase, such as an order number or receipt.
• The item was received damaged, defective, or incorrect.
• You want a size exchange, subject to availability.

02 Items That Are Not Eligible

We do not accept returns or exchanges for:

• Used, washed, or altered items.
• Items without their original tags or packaging.
• Products purchased on clearance or marked as final sale, where specified.
• Damage caused by misuse or improper handling.
• Requests made after the 7-day return window.

03 Exchange Policy (Size / Item Exchange)

If you want to exchange your product for another size or item:

• Exchange requests must be made within 7 days of delivery.
• The product must meet the eligibility requirements, including being unused with tags intact.
• Exchanges are subject to product availability.

If your desired size or item is unavailable, you may choose:

• Another item of equal value.
• Store credit.
• A refund, only where applicable under our refund terms.

04 Refund Policy

Refunds apply only in the following cases:

• You received the wrong item.
• You received a damaged or defective product.
• The item is out of stock after you have paid.
• The order was cancelled before shipment, where applicable.

Refund Method

• Online payment refunds will be processed to the original payment method, or by bank transfer where applicable.
• For Cash on Delivery orders, refunds may be issued through bank transfer or store credit.

05 Return Shipping & Delivery Charges

If the mistake is from our side

If you receive a wrong or damaged item, Classic Scrub will cover the return shipping costs.

If the return or exchange is due to a change of mind or size issue

The customer is responsible for shipping costs in both directions.

Delivery charges are non-refundable unless the error was caused by Classic Scrub.

06 How to Request a Return / Exchange

To initiate a return or exchange:

• Contact us within 7 days of delivery.
• Provide your order number.
• Share product photos if the item is damaged or incorrect.
• Explain the reason for your return or exchange.

Our team will guide you through the return process.

07 Return Inspection & Approval

Once the item is returned:

• Our team will inspect the product.
• If approved, your exchange or refund will be processed.
• If the product fails inspection, it will be sent back to you.

08 Important Notes

• Return and exchange approval depends on the condition of the product.
• Classic Scrub reserves the right to reject requests that do not meet this policy.
• Exchange delivery times may vary depending on your location and stock availability.